How United Protects Your Data

We collect personal data for one reason: to run a safe, compliant casino for adults in Australia. That means identity checks before a first withdrawal, transaction records for every deposit and cashout, and a support log if you ever email or chat with our team. We do not sell player data to marketing firms or data brokers. What we hold, we hold to protect your account and to meet our own anti-fraud and anti-money-laundering obligations.

What We Collect and Why

• Identity details: full name, date of birth, residential address, used to confirm you are 18 or over and to run our know-your-customer (KYC) checks.
• Payment information: PayID and bank account references, card BIN details, crypto wallet addresses for Bitcoin, Ethereum and Tether transactions, kept to trace deposits and process withdrawals.
• Account activity: game history, bet size, session length and bonus usage, used for fair-play checks and to size your VIP status.
• Support records: chat transcripts and email correspondence with our team, kept so we can follow up on unresolved queries.
• Technical data: IP address, device type and browser, used for security, fraud prevention and to keep our mobile app and desktop site running smoothly.

Identity Verification: What to Expect

Before your first withdrawal, we ask for a government-issued photo ID and, in most cases, a recent proof-of-address document such as a utility bill or bank statement. If your payment method is a card, we may ask for a photo of the card with the middle digits obscured. This is standard KYC practice at licensed and compliant operators worldwide, not a stalling tactic. Uploaded documents are encrypted in transit and at rest, and only our verification and compliance staff can access the originals. Once verification is confirmed, that first check rarely needs repeating unless you change your payment details or update personal information on file.

Payment Data and PayID Transfers

PayID and POLi transfers route through your own bank, so we never see or store your online banking password. We record only the transaction reference, amount and timestamp needed to reconcile your balance. Card payments are processed through PCI-compliant payment gateways, meaning your full card number never sits unencrypted on our servers. Cryptocurrency deposits are tracked by wallet address and transaction hash on the relevant blockchain, which is public by design, but we do not link that address to your identity beyond our own account records.

How Long We Keep Your Data

Financial transaction records are typically retained for several years after your last activity, in line with standard anti-money-laundering practice across the online gambling industry. Support chat logs are kept long enough to resolve disputes and improve our service, then archived or deleted on a rolling schedule. If you close your account, we retain the minimum data required for legal and compliance purposes rather than deleting everything instantly, since regulators and payment processors both expect an audit trail.

Cookies and Site Analytics

Our site uses cookies to keep you logged in, remember your currency and language preference, and measure which pages and promotions get used. Analytics cookies help us fix slow-loading pages and broken links rather than build a personal profile for advertisers. You can block or clear cookies through your browser settings, though doing so may log you out or reset saved preferences on our mobile app and desktop site.

Who Can Access Your Data

Access is limited to staff who need it: verification agents handling KYC documents, finance staff processing withdrawals, and support agents responding to your specific ticket. We share data with payment processors and game providers such as Pragmatic Play, Evolution Gaming, Nolimit City and Betsoft only to the extent needed to process a transaction or run a game round fairly, and never for their own marketing use. We do not publish, broadcast or trade player information.

Your Rights and How to Reach Us

You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or request deletion of data we are not legally required to retain. Send that request through the support contact form in your account or via live chat, and our team, working Australian-friendly hours, will confirm what we can action and roughly how long it will take. If you are worried your play has become a problem rather than entertainment, Gambling Help Online (1800 858 858, https://www.gamblinghelponline.org.au/) offers free, confidential support, and our own Responsible Gaming page has tools you can switch on directly in your account. United is for players aged 18 and over only.

Related reading: see our Terms and Conditions for the full rules of play, Payments for a breakdown of deposit and withdrawal methods, and About United for more on how the site runs day to day. Ready to play? Create your account and you will see the same verification steps described above in action.